Privacy Policy

A legal disclaimer

1. Introduction

Welcome to Tru’ Home Care, LP. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and when you engage with our home care services.

2. Information We Collect

We collect both personal information and non‑personal information:

Personal information you provide us when you use our services or contact us, e.g. your name, address, email address, phone number, payment/insurance information, health care or home care needs.
Non‑personal information collected automatically via the Site, e.g. IP address, browser type, operating system, pages visited, time spent on pages, cookies and similar technologies.

3. How We Use Your Information

We use your information for purposes including but not limited to:

Providing home care services tailored to your or your loved one’s needs.
Communicating with you (e.g. appointment scheduling, service updates, billing).
Improving and maintaining our Site and services.
Compliance with legal and regulatory obligations.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect non‑personal information about your use of the Site. You may disable cookies via your browser settings but this may affect your ability to use some features of the Site.

5. Disclosure of Your Information

We may share your personal information in the following situations:

With third‑party service providers who perform services on our behalf (such as billing, analytics).
As required by law, regulation, legal process or to protect our rights, property or safety.
In the event of a business transfer (e.g., sale, merger) your information may be transferred to the successor entity.

6. Data Security

We maintain reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, loss, misuse or alteration. However, no website, Internet transmission, computer system is completely secure — we cannot guarantee absolute security.

7. Retention of Information

We retain your personal information only as long as necessary for the purposes set out in this policy or as required by law. After that time, we will securely delete or anonymize it.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information. These may include:

The right to access or obtain a copy of your personal information.
The right to correct or update your information.
The right to request deletion of your information (subject to legal or contractual retention requirements).
The right to opt‑out of certain data processing or communications.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this Site with the “Last updated” date. Your continued use of the Site or services after such changes means you accept the revised policy.